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Vision Graphics Inc. leverages the perfect combination of sophisticated print technology, cross-channel communications and online fulfillment services. We enable personalized brand-to-customer interactions that strengthen relationships at every touch point across multiple integrated channels.

11 . 17 . 14

Vision Graphics Inc/Eagle:xm Expands Creative Capabilities with New Komori Lithrone G40 Press

Transcending the standard perceptions of print Rolling Meadows, IL, November 17, 2014—As one of Colorado’s 250 fastest growing privately owned companies, and one of ...

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IKEA Goes Wireless With bookbook Printed Catalog http://t.co/Qb1tT9rBsW

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Who We Are

A strategic partner that delivers profitable outcomes

Vision Graphics has grown to become one of Colorado’s 250 fastest growing privately owned companies and one of the top 400 largest printers in America. We are continuously evolving in our commitment to help businesses use technology to create innovative and impactful connections. In 2009 we acquired Keyline Graphics and in 2011, Eagle:xm, an integrated customer engagement agency, thus expanding the breadth of solutions we offer. While we’ve grown over the years, our core values have remained the same. We still value the importance of great customer service and take pride in producing high quality printing that our customers are proud to showcase. Our strategically located facilities in Loveland and Denver are designed to execute our clients' print and digital communications from a single point of contact ensuring control over their brand integrity.




Delivering the ultimate customer experience through flawless execution

It’s simple we deliver our clients the ultimate customer experience by delivering their clients the ultimate customer experience. We start by getting to know our client's business and focus on what drives consumers to engage with their brand by creating solutions that deliver effortless experiences across all customer life cycles while generating strong returns. We strategically tailor and integrate our print and digital solutions to fit your brand and customers’ unique needs. From concept to delivery you can count on Vision Graphics’ experienced team of account executives, creative strategists, experienced programmers and print production professionals to work together as an extension of your team to build profitable customer engagement solutions that differentiate your brand and get you noticed.


It’s all about the people

Our people are creative, tactical, and exciting to work with. It begins with in-depth training that ensures you get nothing less than skilled, professional contacts on every client engagement. Allow us to introduce ourselves.

    “Of all the things they do for us, I would have to say the thing that is the most valuable is their people…
They understand what I need to have done and they get it done.” – Marketing Manager

CEO / Owner

Vice President of Finance and Administration

Director of Marketing

Production Manager


Join an industry leader and accelerate your career

Vision Graphics Inc. is a national provider of customer engagement solutions, leading the evolution by combining high-quality printing with digital technology. Our continued success is achieved by hiring highly qualified and motivated employees throughout the print, marketing and IT fields. We're located in Loveland, Colorado, about 60 miles north of Denver on the eastern slope of the Rocky Mountains. We're less than an hour from beautiful mountain parks and resorts where you can hike, fish, bike, boat or camp in the summer, and ski or snowboard in the winter. Full-time employees enjoy great benefits including paid time off, excellent medical and dental plans, 401(k) contributions, long-term disability and more.

If you’d like to be considered for employment opportunities with us, please send an email to: employment@visiongraphics-inc.com

Current Job Openings:



Taking care of your needs and the environment

Vision Graphics Inc. is an environmentally responsible company whose efforts and initiatives lead the industry Recognized by the Colorado Environmental Leadership Program and the Printing Industry Association (PIA) as a Certified Green Printer, we are committed to meeting and exceeding environmental regulations and working continuously to improve the effectiveness of our sustainable management programs.

 

Discover how Vision Graphics is taking care of the environment

FSC® CERTIFIED
Green paper stock
Low VOC Inks to reduce environmental impact
Solvent recycling system
Whole-facility recycling program

What We Offer

Explore new ways to engage, acquire and retain customers

Finally, customer engagement solutions that enable you to integrate premium print and robust digital cross-channel technology with deep data analytic capabilities and web enabled fulfillment solutions to reach customers across multiple lifecycle touch points. With so many communication channels to choose from it takes more than just the latest technology to connect with your customers and get your brand noticed - it takes partnering with a company like Vision Graphics who has the experience to manage and synchronize personalized conversations across all channels to help you improve performance and build profitable customer relationships. 

The power and evolution of print

The evolution of printing may have changed since we first opened our doors 60 years ago. But no matter how fast technology changes, some things remain the same. Print is still one of the most tangible and effective means of communication available and you can always count on Vision Graphics when it comes to printing quality, color consistency and on-time distribution at unmatched parallels.

We are proud to introduce the newest addition to our press floor – the Komori Lithrone GL840 High-efficiency UV (HUV) offset printing press. When you combine our new 8-color HUV offset press with our HP Indigo Digital and HP Scitex Wide Format printers you get the highest color resolution and print precision the market has to offer. 

Deliver the right communication to the right customer, at the right time, over the right channel

Brands must be able to communicate with consumers wherever they are, whenever they want, on the channels they prefer. Knowing their preferred communication style and how to orchestrate and reach them with timely, relevant messages across multiple channels is key to building lifetime customer value and increasing profits. Our cross-channel engagement solutions are designed to help brands interact with consumers using personalized one-to-one dialogue across print and digital channels to get your message heard and compel the action you desire.

Know-More™ about your prospects, your customers & your program performance

                             




With emerging technology the market is dictating that businesses who want to gain market share must communicate with consumers on a personal level.

Our Know-More database management, mining and tracking solutions can analyze and predict buying behavior patterns by gathering rich consumer insights that are central to effective strategic decisions.

Whether it’s building a new database or unlocking the real potential of your current data assets, Vision gives you the power to “Know More” so you can engage with prospects and customers on a personal level.


Visual advertising that gets your brand noticed!

Whether it's turnkey point of purchase retail displays or complex trade show exhibits, we can help you get the maximum marketing impact and win your clients over with rich hues, vibrant colors, stunning images and superior text on a wide range of display graphics.

SUPERIOR IMAGE QUALITY & DEFINITION:
›› Unique 6-color system ensures sharp images & text
›› Print sizes up to 126" x 200'
›› Ability to print on a wide range of stocks & weights
›› Extensive line of frames, stands & exhibit displays
›› Quick turnaround time

We’re ecoFRIENDLY!
Vision Graphics is one of only a few printers that utilize wide format presses that are environmentally friendly. We use water-based latex inks which are non-flammable, meet GREENGUARD criteria and do not produce hazardous air pollutants.  This means our wide format products are suitable for hospitals, schools and any setting where using harsh chemicals and odors are a concern.


Discover How:


 Download - Display Graphics Literature

 Download - Centralize Marketing Collateral With Our Marketing Resource Center™.


Reach the market with precision and accuracy 

Our user-friendly proprietary software solutions (Click4Collateral™, Marketing Resource Center™ and Mail Service) - enable you to access, personalize, order and manage your ever-changing fulfillment and marketing materials through your own company branded web-based portal. When you choose us, you’ll never again worry about inventory accuracy or the timely arrival of your materials. We promise predictable management of your products and the flexibility to do it your way.

Whether you have a single location or a national organization, if you need custom versions, large quantities or specialty items, our state of the art secure fulfillment and warehouse is designed to seamlessly manage both Vision produced inventory as well as items provided by third parties.

Portfolio

Award Winning Work

Producing award winning work that our clients can be proud to showcase has always been our goal. Being recognized by our peers for our attention to showcasing fine details, calibrated eye-catching colors, and putting it all together with intricate finishing touches, is just that much sweeter.

Printing Industries of America Web2Print Award
Sappi Printers of the Year
Printing Industries of America Premier Print Award
Printing Industries of America Mountain States
BMA Gold Key Silver Award

We have spent over two decades perfecting our printing capabilities and customer engagement solutions. We merge together the best technology with industry experts to provide our clients with proven solutions that meet their unique market challenges and sophisticated brand standards.

Broadband
Construction
Consumer Brands & Retail
Education
Financial Services
Government
Graphic Designers
Healthcare
Insurance
Manufacturing
Marketing & Advertising Agencies
Maps & Charts
Non-Profit
Packaging
Publishing
Recreation & Travel
Utilities

Non-Profit

Triggered Communications Delivers U.S. Olympic Committee New Memberships

Challenge

One of the four U.S. Olympic Committee subsidiary organizations with varied and complex membership cycles was seeking help with its membership renewal effort. Facing challenges in membership attrition and increasing costs related to its highly complex renewal system, the Committee turned to Eagle:xm.

Solution

Being able to bring both in-house creative and technology teams to the table; our team was able to look at the client’s unique challenge from a 360 degree view and help them understand how to use their data to improve targeting, timing and messaging relevance.  By using customer insights and our print-on-demand variable data technology we redesigned the renewal package to communicate with members on a more personal level by including the recipient’s age, subsidiary organization, calculated amount of recipient’s renewal fee, and calculated gift ask amount. In addition, we designed a triggered communications program to automatically send timed renewal reminders to non-responders.

Impact

  • Reduced postage costs by 30% or $14,000 annually
  • Lowered production costs by 25%
  • Raised average donation by 12% at time of renewal

Recreation & Travel

Award Winning Campaign Strategy Delivers Results

Challenge

One of the most sophisticated resort conference centers in the Rocky Mountain region was relying on a “classic” self-mailer with a follow-up postcard to generate leads among professional meeting planners. The response declined each year, despite variations in list, offer and creative.

Solution
A fresh approach to the client’s creative included repositioning the resort to better depict its unique propositions attributes. We also evaluated the client’s customer and prospect database and developed an improved targeting strategy. A multi-stage direct marketing campaign featuring the new creative was launched.

Impact

  • Generated a response rate of 39% over prior campaigns, without the use of incentives or discounts
  • Efficiencies in production, mailing and postage produced a significantly more effective campaign at an identical budget to prior year
  • Program received a BMA Gold Key Award for marketing excellence and was a DMA Echo Award finalist

Government

Automated Technology Empowers State Government

Challenge
A state government needed to distribute ever-changing employee benefit documents to more than 30,000 workers on a timely basis. Using traditional methods required multiple vendors to print, customize and mail its employee benefits materials. Without centralized control, the state was experiencing poor communication, delivery delays and high costs.

Solution
Our team focused on streamlining and automating legacy processes. Using our Click4CollateralTM web-based tool, we centralized all printed materials within an inventory management system that enabled electronic ordering for human resource managers statewide. We utilized print on demand technologies to keep materials current and reduce inventory, and developed a quality control program to track and improve order turn-around.

Impact

  • Saved thousands of dollars in shipping and postal costs
  • Decreased fulfillment processing budget
  • Reduced average order turn-around time

Broadband

Largest Broadband Cable Company Improves Customer Satisfaction Using Triggered Marketing Solution

Challenge
One of the nation’s largest Broadband Cable companies needed a solution to measure the performance of their customer facing employees and contractors including field service and sales organizations, technicians, and call center personnel.

Solution
We created and deployed a triggered customer survey program designed to gather immediate feedback enabling the client to measure its employees’ performance and optimize customer experience across all touch points. To obtain the greatest accuracy of customer input, surveys are sent within 24 hours of contact using email and delivered letters. Response data is managed using an interactive, on-demand reporting portal that features “urgent alert” capabilities to notify management about negative feedback helping them resolve issues before they escalate which resulted in improved customer satisfaction and decreased churn.

Impact

  • Generated an average 28% response rate
  • Changed the culture and created a “total mind shift” positively impacting field organization personnel (sales, service, technicians, contractors)
  • Delivered an improvement in customer satisfaction as measured by 80% increase in urgent alerts and Net Promoter Scores
  • Improved ROI by increasing the lifetime value of the customer and decreasing defection rates

Insurance

Click4Collateral™ Enables Sales Force to Customize and Mail Membership Kits From Their Desktop

Challenge
The nation’s largest non-profit HMO became increasingly frustrated by their current vendor’s inability to rapidly respond to changing market demands and maintain compliance. The client needed a easier way to access accurate information to forcast budgets, print on demand and shrink the response time to deliver documents to consumers during post sale and renewal cycles. The key challenge was to create a transition plan that would be transparent to customers and the sales organization while continuing to deliver critical documents on time and  at reduced costs.

Solution
Eagle:xm’s web-based Click4Collateral solution was configured to the client’s unique requirements that included the ability for each sales representative to build their own custom kits for delivery within 48 hours. Our user-friendly tool enables individualized kits to be created containing personalized documents and rate plans. Client’s sales force has password protected 24/7/365 access to over 500 items, print on demand and custom kitting and shipping capabilities. Administrative tools include real-time reporting and billing systems and the ability to self-administer all inventory from their desktop.

Impact

  • 50% reduction in fulfillment staffing to handle communications
  • Reduced client administrative time from weeks to hours
  • Reporting that enables predictive budgeting
  • Higher customer satisfaction due to zero defect production and maintenance of legal compliance

Non-Profit

Triggered Communications Increases Membership Renewal

Challenge
This national organization with more than 60,000 members in 100 countries needed to transition from their in-house legacy systems to an outside fully integrated marketing and fulfillment solution. The goal was to establish systems integration so that billing data could be extracted from their legacy system, while keeping internal IT requirements to a minimum.

Solution
Our team of experts created a Triggered Communications and Fulfillment solution that received billing and marketing communications data feeds that generated invoices and various membership communications. Our creative design team reformatted the client’s materials to take advantage of the new and expanded data sets and state of the art print on demand capabilities.

Impact

  • Enabled daily invoice mailing and increased cash flow through data transmissions
  • 80% reduction in client IT staff time
  • Achieved cost savings using print on demand integration eliminating duplicate mailings
  • Increased member renewal and new member satisfaction through predictable delivery of member materials

Utilities

Automated Customer Care Solutions Generates 58% Improvement in Customer Satisfaction

Challenge
This regional utility provider faced increasing call center activity due to service changes, government regulations and plant outages. Servicing costs were skyrocketing while the actual service levels had dropped.  In addition, they were being penalized by the government for not being able to prove the proper documents were being delivered in a timely manner.  This client wanted a seamless and cost-effective method to help increase customer satisfaction andcomply with government regulations while reducing costs.

Solution

We developed an automated trigger-based solution that delivered the proper communication to the customer without placing any additional workload on the client’s staff . First the Eagle:xm team created a uniform print and digital template that supported over 50 different communication packages ranging from thank-you letters to credit card billing change verifications to credits and coupon delivery. Next we constructed a data model using hundreds of current and historical variables to assign the specific type of content and personalize the communication. Leveraging our cross-channel platform we designed a strategy that enabled the most efficient channel to be used so that the customer received the communication within one day of their request. A web-based reporting tool was also created so that management could view relevant metrics.

Impact

  • 40% reduction in call center staffing
  • 400% return on investment (ROI) on project investment
  • 58% improvement in Customer Satisfaction scores
  • Reduction in customer defections

Consumer Brands & Retail

Top Product Manufacturer Reduces Fulfillment Costs by 40%

Challenge
The largest non-tire rubber product manufacturing company in the world was faced with rising marketing costs, increased marketing support demands, and a growing worldwide sales force. In addition to increased marketing pressures, their traditional method of handling marketing support materials was failing due to antiquated systems, inadequate personnel and the escalating costs of warehouse space.

Solution
We designed and constructed an online, instantly expandable, fulfillment software solution that provides easy access to over two thousand products, five different companies, twelve divisions, and facilitated client self-administered inventory management. Integrated into the client’s intranet, the branded web interface enabled users to access the inventory and print on demand systems. To augment the multi-faceted packaging, Eagle:xm introduced: complex hand-kitting with electronic proofing to assure accuracy, reverse inventory stocking when kits are not used, and complete world-wide tracking to assure materials arrive when expected.

Impact

  • Reduced fulfillment costs 40% over a four-year period
  • Increased inventory accuracy to 99.9%
  • Reduced delivery times from weeks to days
  • Successfully integrated print on demand program

“Thanks for working with us through some trying times to consolidate our marketing fulfillment and print on demand systems. The expertise and effort your company brought together to solve our problems while reducing our costs, has not gone unnoticed by anyone in our company. We are looking forward to doing even more with Eagle:xm in the future.”  - Vice President Marketing

Recreation & Travel

Destination Ski Resort Uses Customer Insights to Acquire New Customers

Challenge
A destination ski resort was mailing over 1,000,000 marketing pieces annually and were dissatisfied with a <1% response rate. They engaged our team of experts to replace their ineffective mass direct marketing efforts with a more cost-effective program that would increase response and expand their market base while also increasing the frequency of repeat ski visits.

Solution
The creation of a robust marketing database was central to the success of this engagement. Our data team started by profiling, segmenting and analyzing the existing customer database that was followed by the creation of new prospect lists. Creative teams developed new direct mail formats and segment-specific offers targeting high value prospects through series of test campaigns. Production economies were realized using gang runs and audience versioning.

Impact

  • Gained increased customer insight and identified high value groups
  • Elevated overall direct mail response from <1% to approximately 4%
  • Raised repeat skier visits through a variety of frequency programs
  • Increased revenues while lowering production and postage costs by 20%

Financial Services

Cross-Channel Communications Platform Supports Proactive Customer Care

Challenge
Looking to differentiate themselves from their competition and provide the highest level of customer convenience, this leading bank was looking for a vendor that could provide a highly customized automated messaging solution. They wished to empower their consumers to better manage their finances by delivering a variety of alerts & notifications pertaining to their account activity. In addition, they wanted to communicate over the customer’s preferred channel.

Solution
A multi-channel platform (voice, text email) was created that enables consumers to choose from over 100 alerts and set channel preferences for delivery. Messages are deployed 24/7/365 and we maintain a 3 second Service Level Agreement (SLA) for response time.

Impact

  • Program was utilized as focal point of national advertising program to differentiate brand from the competition
  • Successful implementation lead to the creation of platforms for additional lines of business including health services, retirement planning, state, local, federal entitlement services

Healthcare

Medical Services Provider Documents Service Levels With Automated Patient Feedback Solution

Challenge
Client wished to migrate from a live operator administered survey to an automated solution in order to validate appropriate levels of in-home care were provided to patients. The solution would be critical to documenting service levels for Medicare payment authorization.

Solution
A robust and agile multi-channel platform was created enabling the client to gather patient satisfaction feedback about their experience with the various healthcare products/services. Voice, text and email surveys are deployed in numerous languages and allow patients to interactively determine language preference. As part of the client’s “Patient Preference” initiative, captured language preference determines all subsequent provider-to-patient communications. The turnkey solution includes creation of all survey content, structure, program development and channel deployment including interactive options allowing patients to leave comments in their own voice (“Voice of-the-Patient”). The solution includes transcription services and customized reporting.

Impact

  • Outbound & Inbound Surveys in English & Spanish language generate 10% response rate

Resources

Insights that keep us connected

We want to provide our clients with the best possible resources to help make it easier to work together to create powerful, effective and engaging communications.

With our InSite Prepress Portal System
you can manage and track job activity
right from your desktop or mobile device
anywhere, anytime.

Our Connect magazine is a bi-monthly
publication packed with relevant and
thought-provoking articles devoted to
marketing communications.

Learn how you can create print ready PDF files that save you time and money. 

 

Easy access to insightful information

InSite Prepress Portal is a window into Vision Graphics’ prepress environment that allows you to upload files, make changes, track status and proof your jobs right from your desktop or mobile device 24/7/365.

To access our InSite Prepress Portal
http://Insite.visiongraphics-inc.com

Insite Requirements
InSite works with Internet Explorer or Firefox on Windows, and Safari and Firefox on Mac OS X. To use InSite you must have a current version of Java installed (click here for a link to Java downloads.)  InSite requires a unique login and password, please contact your Vision Graphics’ customer service representative at (800) 833-4263 to get started. We recommend that you download and read the
InSite Prepress Portal Customer Quick Start Guide to help jumpstart your usage of InSite.


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Contact

Thank you for visiting our website. For more information on our services and solutions please complete and submit the below form.







Vision Graphics
5610 Boeing Drive
Loveland, Colorado 80538

5105 East 41st Ave
Denver, CO 80216-4420

800-833-4263
Local: 970-679-9000
Fax: 970-461-8073
webinfo@visiongraphics-inc.com