When you allow your customers to choose where, when and how they want to interact with your brand, they’ll always choose you. Every time.
But it takes more than just pushing the send button to get your customers to notice you. It takes partnering with a customer engagement agency that has the technology and experience to help you navigate across multiple channels and environments - creating the ultimate customer experience, propelling them along your desired engagement path.
Our engagement marketing agency Eagle:xm, brings over 50 years of experience connecting brands with consumers through client tailored solutions that enhance customer experience and improve performance. Our all inclusive offering includes integrated software and technology infrastructure that supports a comprehensive array of communication channels and Internet tools that ensures you make a meaningful connection with your customers and prospects, no matter how they prefer to communicate.
Interact with your customers and prospects using the anywhere convenience of mobile messaging. According to the CTIA, US consumers send 184 billion text messages every month making text messaging a powerful component of any customer care or marketing program, and easily integrated using our cross-channel platform.
For detailed communications and messages that include links to supplemental web content, email remains the “go-to” tool. Coupled with our database management capabilities, we can help you improve the performance of your email marketing and optimize your budgets.
Studies prove that audio communications inspire greater recall and stimulate emotional centers of the brain unlike any other communications channel. Our sophisticated technology and flawless compliance record ensure your programs engender a positive customer experience and deliver the results you’re looking for.
The quintessential cross-channel strategy that puts the customer right where they want to be - in control of the process. Quick response codes enable you to drive customers to content of particular interest, while providing a tool for understanding who is responding and measuring ROI on media expenditures.
An important strategy in one to one marketing campaigns, pURLS deliver personalized content making your call to action more compelling. PURLS are a great way to engage with your customers by directing them to their own unique landing page and provide a great advantage in tracking program performance. PURLS can be included in voice, text and mail messages, as well as in digital print communications.
As a component of an integrated campaign, we make it easy to stand up a separate, standalone site featuring focused and relevant content to targeted audience segments. Designed for short-term deployment or to accompany specific media campaigns, we can build and host your micro-site giving you complete control, measurement capabilities and the ability to meet accelerated timetables.
Customer engagement options abound on the mobile platform. We can help you design and build a mobile application that becomes the cornerstone of an integrated marketing campaign or a customer service solution that keeps your brand in the hands of your customers.